Privacy Policy
Your privacy is our priority
At POCKET MOUSE, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.
Information We Collect
Personal Information
When you create an account or place an order, we collect:
- •Full name and contact details (email address, phone number)
- •Shipping and billing addresses
- •Payment information (processed securely through payment gateways)
- •Order history and purchase preferences
- •Account credentials (username and encrypted password)
Automatically Collected Information
When you visit our website, we automatically collect:
- •Device information (browser type, operating system, device model)
- •IP address and approximate location
- •Browsing behavior (pages visited, time spent, clicks)
- •Referring website and search terms used
How We Use Your Information
We use your information to provide and improve our services:
✓ Order Processing
Process and fulfill your orders, manage payments, and arrange delivery
✓ Communication
Send order confirmations, shipping updates, and respond to inquiries
✓ Customer Support
Provide assistance and resolve issues related to your orders
✓ Service Improvement
Analyze usage patterns to enhance website functionality and user experience
✓ Marketing (Optional)
Send promotional offers and updates (only with your consent)
✓ Security
Prevent fraud, protect against unauthorized access, and ensure platform security
Data Security
We implement industry-standard security measures to protect your personal information:
SSL/TLS Encryption
All data transmitted between your browser and our servers is encrypted using SSL/TLS technology
Secure Payment Processing
Payment information is processed through PCI-DSS compliant payment gateways. We do not store card details
Access Controls
Limited employee access to personal data on a need-to-know basis with strict confidentiality agreements
Regular Security Audits
Periodic security assessments and updates to protect against emerging threats
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and analyze website traffic.
Essential Cookies
Required for website functionality (login, cart, checkout)
Performance Cookies
Help us understand how visitors use our website to improve performance
Marketing Cookies
Used to deliver relevant advertisements and track campaign effectiveness
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
Information Sharing
We do not sell your personal information. We may share data with trusted partners for:
- →Payment Processing: Razorpay, Stripe, and other payment gateways
- →Shipping & Delivery: Courier partners for order fulfillment
- →Analytics: Google Analytics for website performance analysis
- →Legal Compliance: When required by law or to protect our rights
All third parties are contractually obligated to protect your information and use it only for specified purposes.
Your Privacy Rights
You have the following rights regarding your personal data:
Access
Request a copy of your personal information
Correction
Update or correct inaccurate data
Deletion
Request deletion of your personal data
Opt-Out
Unsubscribe from marketing communications
Portability
Receive your data in a portable format
Object
Object to certain data processing activities
To exercise any of these rights, please contact us at privacy@pocketmouse.com
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy:
- • Account data: Until you request deletion or close your account
- • Order history: 7 years for tax and legal compliance
- • Marketing data: Until you unsubscribe or request deletion
- • Analytics data: Aggregated and anonymized after 26 months
Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately at privacy@pocketmouse.com
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on this page and updating the effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.
Questions About Privacy?
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
📧 Email: privacy@pocketmouse.com
📞 Phone: +91 1800-123-4567
Data Protection Officer